Gaming Should Be Fun, Not a Problem
The vast majority of players who use kr365 enjoy the platform exactly as it is intended — as a source of entertainment that fits within their day, their budget, and their life. We want to keep it that way. That is why responsible gaming at kr365 is not a policy document buried in the footer; it is a set of real, practical tools that every registered player can access from their account at any time, without needing to contact support or justify their decision to anyone.
We know that for a small number of people, gambling can shift from occasional entertainment into something that causes genuine harm — financial stress, strained relationships, deteriorating mental health. kr365 takes that risk seriously. The tools on this page exist because we believe a platform that helps players stay in control will always be more trusted, more sustainable, and more genuinely enjoyable than one that does not.
If you are ever in doubt about your relationship with gaming, the kr365 support team is available 24 hours a day, 7 days a week, in English. Reach us via Live Chat, WhatsApp, or Telegram — the details are in your account dashboard. You will never be judged for asking for help.
Six Tools to Keep Your Gaming Under Control
Deposit Limits
Set daily, weekly, or monthly caps on how much PKR you can deposit into your kr365 account. Limits are applied instantly when reduced. Increases take 24 hours to activate, giving you time to reconsider. Use this tool to make sure your gaming budget never exceeds what you can genuinely afford.
Available in Account SettingsSession Time Limits
Set a maximum duration for each gaming session. When your time limit is reached, kr365 will automatically end your session and log you out. This tool is particularly useful for players who find it easy to lose track of time during live games or extended Jackpot Slots sessions.
Available in Account SettingsReality Check Reminders
Configure regular pop-up notifications at intervals of your choice — every 15, 30, or 60 minutes — showing your net performance for the current session, how long you have been playing, and how much you have deposited. A brief moment of perspective goes a long way.
Available in Account SettingsCool-Off Period
Take a short break of 1, 7, or 30 days. During a cool-off period your account is suspended — you cannot log in, deposit, or wager, but your balance is preserved and the account can be reactivated at the end of the period. No questions asked, no paperwork required.
Available in Account SettingsSelf-Exclusion
Request a temporary (minimum 24 hours) or permanent exclusion from kr365. During exclusion, your account is completely closed to all gaming activity and you are removed from all marketing communications. Permanent exclusion is irreversible. This tool exists for anyone who feels gaming is harming them.
Contact Support to ActivateLoss Limits
Set a maximum PKR amount you are comfortable losing within a given time period. Once your net loss reaches the threshold you define, further wagering is suspended for the remainder of that period. This tool is particularly useful during high-energy game sessions where it is easy to keep chasing losses.
Available in Account SettingsRecognising When Gaming Becomes a Problem
An important message from kr365
Gambling is entertaining for most people who do it. But if you recognise yourself in any of the signs below, please do not dismiss it. Problem gambling is a recognised condition that gets easier to address the earlier it is caught. Reaching out for help is a sign of strength, not weakness.
Problem gambling can develop gradually. There is rarely a single moment when recreational gaming "becomes" a problem — it tends to shift slowly, in ways that are easier for others to notice than for the person experiencing it. The checklist opposite describes common early and established signs that gaming may have moved beyond entertainment.
If you answer yes to three or more of these questions about your own gaming habits, we strongly encourage you to take a break using the kr365 cool-off or self-exclusion tools, and to reach out to the kr365 support team or to one of the external support organisations listed further down this page. You are not alone — and there is real help available.
Remember: gaming at kr365 should always feel like a choice, not a compulsion. If it stops feeling like a choice, the tools and support on this page are here specifically for that moment.
Signs to Watch For
Do you find yourself spending more money on gaming than you originally planned, or more than you can comfortably afford?
Do you gamble to try to win back losses from previous sessions — also known as "chasing losses"?
Do you keep your gaming activity hidden from family members or close friends because you are concerned about their reaction?
Have you borrowed money, sold possessions, or delayed bill payments in order to fund gaming activity?
Do you feel restless, irritable, or anxious when you try to reduce or stop gaming for a period of time?
Has gaming affected your performance at work, your studies, or your personal relationships in any way?
Do you find yourself thinking about gaming — planning your next session or replaying past sessions — during times when you should be focused on other things?
Have you previously tried to set limits on your gaming but found yourself unable to stick to them?
Support Channels for Problem Gambling
Whether you need to speak to someone right now or want to find resources for a friend or family member, the following channels are available. All contacts listed here provide confidential, non-judgmental support.
kr365 Support Team
The kr365 English-speaking support team is available 24 hours a day, every day of the year. Contact us via Live Chat on kr365.app, via WhatsApp, or via Telegram. If you feel your gaming is becoming a problem, our team will help you activate any of the tools described on this page without judgment.
[email protected]Gamblers Anonymous Pakistan
Gamblers Anonymous is a fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover from a gambling problem. Meetings are available in major cities including Karachi and Lahore. Contact through the international GA network for Pakistan chapter details.
Mental Health Helpline Pakistan
Pakistan's Umang helpline provides free, confidential mental health support in multiple languages including English. Gambling-related distress is within their scope of support. If you are experiencing anxiety, depression, or financial distress linked to gambling, please reach out. Their helpline number is available on the official Umang platform.
Responsible Gaming Chat
Not ready to call or email? kr365's Live Chat includes a dedicated responsible gaming queue. Simply open Live Chat on kr365.app and select "Responsible Gaming" as the topic. You will be connected to a trained team member who can walk you through any tool on this page in real time, at any hour.
Support for Family Members
If someone you care about is struggling with problem gambling, Gam-Anon provides support specifically for the partners, family members, and friends of people with gambling problems. Their programme recognises that problem gambling affects the people closest to the person as much as the person themselves.
Self-Help Resources
For players who prefer to start with self-directed resources, kr365 can provide links to evidence-based self-assessment tools and behavioural change resources via our support team. These resources are provided free of charge and without any requirement to interact with kr365 in a commercial capacity. Contact [email protected] to request them.